Frequently Asked Questions
If you have questions about specific products, click the links below.
My order is missing, what should I do?
We ship all orders with Royal Mail. A tracking code is provided with your order and can accessible via the confirmation email.
Royal Mail updates the tracking information on a delivery attempt.
If your order hasn't arrived after 3 working days and the Royal Mail tracking code has not yet been updated, please contact us at hello@skinsalve.co.uk and we will speak with Royal Mail.
If your order has been lost, we'll arrange a replacement to be sent out right away.
I have received my order, it is not complete or damaged. What should I do?
What happens if I’m not satisfied with my order?
I've bought a Shaving Bar or Natural Soap and I’ve been charged for my shipping, what do I do?
My order is missing, what should I do?
We ship all orders with Royal Mail. A tracking code is provided with your order and can accessible via the confirmation email.
Royal Mail updates the tracking information on a delivery attempt.
If your order hasn't arrived after 3 working days and the Royal Mail tracking code has not yet been updated, please contact us at hello@skinsalve.co.uk and we will speak with Royal Mail.
If your order has been lost, we'll arrange a replacement to be sent out right away.
I have received my order, it is not complete or damaged. What should I do?
What happens if I’m not satisfied with my order?
I've bought a Shaving Bar or Natural Soap and I’ve been charged for my shipping, what do I do?
My order is missing, what should I do?
We ship all orders with Royal Mail. A tracking code is provided with your order and can accessible via the confirmation email.
Royal Mail updates the tracking information on a delivery attempt.
If your order hasn't arrived after 3 working days and the Royal Mail tracking code has not yet been updated, please contact us at hello@skinsalve.co.uk and we will speak with Royal Mail.
If your order has been lost, we'll arrange a replacement to be sent out right away.
I have received my order, it is not complete or damaged. What should I do?
What happens if I’m not satisfied with my order?
I've bought a Shaving Bar or Natural Soap and I’ve been charged for my shipping, what do I do?
My order is missing, what should I do?
We ship all orders with Royal Mail. A tracking code is provided with your order and can accessible via the confirmation email.
Royal Mail updates the tracking information on a delivery attempt.
If your order hasn't arrived after 3 working days and the Royal Mail tracking code has not yet been updated, please contact us at hello@skinsalve.co.uk and we will speak with Royal Mail.
If your order has been lost, we'll arrange a replacement to be sent out right away.
I have received my order, it is not complete or damaged. What should I do?
What happens if I’m not satisfied with my order?
I've bought a Shaving Bar or Natural Soap and I’ve been charged for my shipping, what do I do?
Help your skin today
Shop the Skin Salve range
Why do so many people love Skin Salve?
Skin Salve products are ideal for people with dry, itchy or flaky skin, some of the symptoms of eczema and dermatitis. They are free from harmful irritants such as steroids and fragrances.
The approach is simple:
Reduce exposure to chemicals commonly found in laundry powder, soap, shampoos, body washes and moisturisers.
Protect the skin with specially designed, natural soaps, moisturisers, shampoos and body washes.
Give the skin time to heal allowing the body’s own defences to treat conditions such as eczema.
Why do so many people love Skin Salve?
Skin Salve products are ideal for people with dry, itchy or flaky skin, some of the symptoms of eczema and dermatitis. They are free from harmful irritants such as steroids and fragrances.
The approach is simple:
Reduce exposure to chemicals commonly found in laundry powder, soap, shampoos, body washes and moisturisers.
Protect the skin with specially designed, natural soaps, moisturisers, shampoos and body washes.
Give the skin time to heal allowing the body’s own defences to treat conditions such as eczema.
Why do so many people love Skin Salve?
Skin Salve products are ideal for people with dry, itchy or flaky skin, some of the symptoms of eczema and dermatitis. They are free from harmful irritants such as steroids and fragrances.
The approach is simple:
Reduce exposure to chemicals commonly found in laundry powder, soap, shampoos, body washes and moisturisers.
Protect the skin with specially designed, natural soaps, moisturisers, shampoos and body washes.
Give the skin time to heal allowing the body’s own defences to treat conditions such as eczema.
Why do so many people love Skin Salve?
Skin Salve products are ideal for people with dry, itchy or flaky skin, some of the symptoms of eczema and dermatitis. They are free from harmful irritants such as steroids and fragrances.
The approach is simple:
Reduce exposure to chemicals commonly found in laundry powder, soap, shampoos, body washes and moisturisers.
Protect the skin with specially designed, natural soaps, moisturisers, shampoos and body washes.
Give the skin time to heal allowing the body’s own defences to treat conditions such as eczema.
This page has been reviewed
We use natural ingredients in all of our products, but it's still possible to experience an adverse reaction to certain elements.
If any reaction or skin irritation occurs, discontinue use and consult with a medical professional.
Products
Non-Bio Washing Powder for Sensitive Skin and Eczema
Natural Dermasalve Moisturisers for Bodies and Hands
8 Week Pack for Eczema and Sensitive Skin
Natural Organic Body Wash and Shower Gel
Natural Soap for Sensitive Skin and Eczema
Sulphate Free Natural Shampoo
Skin Salve Moisturiser
Liquid Soap for Sensitive Skin
Natural Soap Bar for Sensitive Skin
Second Chance Soap Bar
Skin Salve is the trading name of Dav Group Ltd. A company registered in the UK.
Company registration number: 15339184
Registered address:
2 Priors Road, Cheltenham, GL52 5AA
© Copyright 2025, All Rights Reserved
This page has been reviewed
We use natural ingredients in all of our products, but it's still possible to experience an adverse reaction to certain elements.
If any reaction or skin irritation occurs, discontinue use and consult with a medical professional.
Products
Non-Bio Washing Powder for Sensitive Skin and Eczema
Natural Dermasalve Moisturisers for Bodies and Hands
8 Week Pack for Eczema and Sensitive Skin
Natural Organic Body Wash and Shower Gel
Natural Soap for Sensitive Skin and Eczema
Sulphate Free Natural Shampoo
Skin Salve Moisturiser
Liquid Soap for Sensitive Skin
Natural Soap Bar for Sensitive Skin
Second Chance Soap Bar
Skin Salve is the trading name of Dav Group Ltd. A company registered in the UK.
Company registration number: 15339184
Registered address:
2 Priors Road, Cheltenham, GL52 5AA
© Copyright 2025, All Rights Reserved
This page has been reviewed
We use natural ingredients in all of our products, but it's still possible to experience an adverse reaction to certain elements. If any reaction or skin irritation occurs, discontinue use and consult with a medical professional.
Products
Non-Bio Washing Powder for Sensitive Skin and Eczema
Natural Dermasalve Moisturisers for Bodies and Hands
8 Week Pack for Eczema and Sensitive Skin
Natural Organic Body Wash and Shower Gel
Natural Soap for Sensitive Skin and Eczema
Sulphate Free Natural Shampoo
Skin Salve Moisturiser
Liquid Soap for Sensitive Skin
Natural Soap Bar for Sensitive Skin
Second Chance Soap Bar
Skin Salve is the trading name of Dav Group Ltd. A company registered in the UK.
Company registration number: 15339184
Registered address:
2 Priors Road, Cheltenham, GL52 5AA
© Copyright 2025, All Rights Reserved
This page has been reviewed
We use natural ingredients in all of our products, but it's still possible to experience an adverse reaction to certain elements. If any reaction or skin irritation occurs, discontinue use and consult with a medical professional.
Products
Non-Bio Washing Powder for Sensitive Skin and Eczema
Natural Dermasalve Moisturisers for Bodies and Hands
8 Week Pack for Eczema and Sensitive Skin
Natural Organic Body Wash and Shower Gel
Natural Soap for Sensitive Skin and Eczema
Sulphate Free Natural Shampoo
Skin Salve Moisturiser
Liquid Soap for Sensitive Skin
Natural Soap Bar for Sensitive Skin
Second Chance Soap Bar
Skin Salve is the trading name of Dav Group Ltd. A company registered in the UK.
Company registration number: 15339184
Registered address:
2 Priors Road, Cheltenham, GL52 5AA
© Copyright 2025, All Rights Reserved