FAQs

Once I’ve started to use the soap, how long does it take before I see an improvement?

Everybody's skin is different and reacts to the treatment in a varied manner. In some cases we have heard reports of an improvement in skin condition in 48 hours, however this is not normal. We would expect a general improvement over 14- 28 days.

Should I moisturise as well?

We recommend regular moisturising with any type of skin condition, and even healthy skin to maintain the natural oils in the skin. After washing, always moisturise and during winter with the cold dry air, carry your moisturiser with you and top up regularly.

How successful is your treatment?

We have been established over 20 years and since the original clinical trials which showed a success rate of over 80% we are conscious of a much higher success rate by the feedback from our users.

Are there any steroids in your products?

No.

Can we get your products over the counter?

We only have one qualified outlet in London, John Bell and Croyden. Skin Salve soap and laundry powder is quite unique, specially formulated and there are no other products manufactured in the same manner with the same performance.

What is the impact of your products manufacturing process on palm oil plantations?

We use and accredited process that uses only certified palm oil which has been sourced from sustainable resources as part of the RSPCO scheme (The Roundtable on sustainable palm oil).

Do any of your products have fragrances in them as I have a severe allergenic reaction to them?

No, our products do not contain fragrances.

How do I know my order has been dispatched?

You will receive confirmation that your order has been received with a following mail confirming actual dispatch.

How long will my delivery take to arrive?

Orders will be processed swiftly and sent by Royal Mail first class, UK mainland only, generally arriving within 48 hours (except Public holidays and weekends).

What countries do you deliver to?

We deliver World-wide although delivery time varies considerably by country. Please check Royal Mail website to determine expected transit times.

How much will my delivery cost?

UK deliveries are £3.20, but free on orders over £29.00.

International Zone 1: £11.99       International Zone 2: £16.99

I notice the site displays £ sterling, how do I convert to my own currency?

Payment for International orders can be made securely through our Paypal account, which also takes credit/debit cards. Paypal automatically converts currency at the prevailing rate on the day.​

Can my parcel be delivered to an alternative address if I’m not able to receive it?

Yes, when completing your order in the check out there is a facility to leave special instructions.

I have received my order, it is not complete or damaged! What do I do?

Notify us immediately by telephone (0044) 1665 517049  9.00 am - 17.00 hours GMT

or by email admin@skinsalveation.com.