Speak with Us
We value your feedback, questions, and suggestions, and we're here to assist you in any way we can.
Questions about orders?
If you have any questions about our products, or an order you have made, please fill in the form or use the email address below. We'll respond to all enquiries within 12 hours.
If you would like to know how to return products, please click here.
Frequently Asked Questions
Proper planning and preparation are essential for pet travel. This may include ensuring your pet is up-to-date on vaccinations, obtaining necessary travel documents.
My order is missing, what should I do?
We ship all orders with Royal Mail. A tracking code is provided with your order and can accessible via the confirmation email.
Royal Mail updates the tracking information on a delivery attempt.
If your order hasn't arrived after 3 working days and the Royal Mail tracking code has not yet been updated, please contact us at hello@skinsalve.co.uk and we will speak with Royal Mail.
If your order has been lost, we'll arrange a replacement to be sent out right away.
I have received my order, it is not complete or damaged. What should I do?
What happens if I’m not satisfied with my order?
I've bought a Shaving Bar or Natural Soap and I’ve been charged for my shipping, what do I do?